Delivery Policy
**1. Delivery Time Frame:**
We offer a **7-day delivery service** from the date your order is confirmed. This means your order will arrive within 7 calendar days (excluding holidays) after payment clearance and order processing.
**2. Order Processing:**
- Orders placed on business days (Monday–Friday) are processed on the next day.
- Weekend/holiday orders are processed the next business day.
- Delivery time begins once your order ships (you’ll receive a tracking confirmation).
**3. Delivery Areas:**
- Available for all domestic addresses within Malaysia .
- Remote areas (e.g., rural locations) may experience slight delays (we’ll notify you if affected).
**4. Delays Beyond Our Control:**
Delays may occur due to:
- Incorrect/incomplete shipping addresses.
- Customs clearance (international transit).
- Severe weather, natural events, or carrier disruptions.
- Public holidays (e.g., Christmas, New Year’s).
**5. Tracking Your Order:**
- A tracking number and link will be emailed once your order ships.
- Use this to monitor delivery status via our website or the carrier’s portal.
**6. Failed Deliveries:**
- If delivery fails (e.g., no one available), the carrier will leave a notice with next-step instructions.
- Unclaimed packages after 7 days will be returned to us, and a restocking fee (up to 15%) may apply for refunds.
**7. Contact Us for Issues:**
- Running late? Email : support@dotzmania.com
or whatapps **[+6017-6536641]**.
- Include your order number for quick assistance.
- We’ll resolve delays or lost packages promptly (refund/reship as applicable).
**8. International Orders:**
- Delivery may take 7–14 days due to customs.
- Customers are responsible for import duties/taxes (check local regulations).
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**Note:**
- Always double-check your shipping address at checkout.
- This policy excludes digital products/services.
- For urgent needs, contact us *before* ordering to discuss expedited options.