Delivery Policy  


**1. Delivery Time Frame:**  

We offer a **7-day delivery service** from the date your order is confirmed. This means your order will arrive within 7 calendar days (excluding holidays) after payment clearance and order processing.  


**2. Order Processing:**  

- Orders placed on business days (Monday–Friday) are processed on the next day.  

- Weekend/holiday orders are processed the next business day.  

- Delivery time begins once your order ships (you’ll receive a tracking confirmation).  


**3. Delivery Areas:**  

- Available for all domestic addresses within Malaysia .  

- Remote areas (e.g., rural locations) may experience slight delays (we’ll notify you if affected).  


**4. Delays Beyond Our Control:**  

Delays may occur due to:  

- Incorrect/incomplete shipping addresses.  

- Customs clearance (international transit).  

- Severe weather, natural events, or carrier disruptions.  

- Public holidays (e.g., Christmas, New Year’s).  


**5. Tracking Your Order:**  

- A tracking number and link will be emailed once your order ships.  

- Use this to monitor delivery status via our website or the carrier’s portal.  


**6. Failed Deliveries:**  

- If delivery fails (e.g., no one available), the carrier will leave a notice with next-step instructions.  

- Unclaimed packages after 7 days will be returned to us, and a restocking fee (up to 15%) may apply for refunds.  


**7. Contact Us for Issues:**  

- Running late? Email : support@dotzmania.com

or whatapps **[+6017-6536641]**.  

- Include your order number for quick assistance.  

- We’ll resolve delays or lost packages promptly (refund/reship as applicable).  


**8. International Orders:**  

- Delivery may take 7–14 days due to customs.  

- Customers are responsible for import duties/taxes (check local regulations).  


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**Note:**  

- Always double-check your shipping address at checkout.  

- This policy excludes digital products/services.  

- For urgent needs, contact us *before* ordering to discuss expedited options.